1Cancelling is always free
You can cancel a paid plan at any time from your account page, in the same way you subscribed. Cancellation takes effect at the end of the current billing period: you keep your plan and credits until then, you are not charged again, and there is no cancellation fee. We remind you by email before a yearly plan renews. If you only want to stop being charged, cancelling is all you need to do.
27-day money-back guarantee on your first subscription
First-time subscribers
If you subscribe for the first time and Snippt is not what you expected, ask within 7 days of the first charge and we refund it in full. It applies to monthly and yearly plans alike, once per customer.
Renewals. If a plan renewed and you meant to cancel, ask within 48 hours of the renewal charge and we refund it. After that, the renewal is not refundable, but you can cancel so it is the last one.
Yearly plans cancelled later. If you cancel a yearly plan after the 7-day guarantee, you can ask for a pro-rated refund of the full months remaining, minus a 15% administrative fee, where the law allows such a fee. Contact us to receive the calculation before you decide.
3Credit packs
Credit packs bought separately are not refundable once any of the credits have been used. If you bought a pack by mistake and have not used any credits, contact us within 24 hours for a full refund. If a technical problem on our side stopped you from using purchased credits, we refund them or restore them, your choice.
4Technical problems
Failed generations do not cost you anything: when a tool fails on our side, the credits are returned to your balance automatically. If a problem persists and prevents you from using a paid feature, write to us and we review the affected period for a refund.
5What we cannot refund
Not refundable
- accounts closed for breaking the Acceptable Use Policy or the Terms;
- dissatisfaction with the quality of AI-generated output (results vary by prompt and model);
- credits that expired unused, or used credits;
- changes in your personal circumstances;
- requests after 7 days for a first subscription, or after 48 hours for a renewal.
6Consumers in the EU and UK
At checkout you expressly agree that we start providing the service immediately and acknowledge that you lose the statutory 14-day right of withdrawal once it has started. Our 7-day guarantee is offered on top of that and does not replace it. Nothing in this policy limits the remedies the law gives you if the service does not conform to the contract (repair, price reduction or termination), or any other right you cannot waive.
7How to request a refund
- Email support@snippt.ai from the address on your account, with the date of the charge and the reason.
- We answer within 2 to 3 business days.
- Approved refunds go back to the original payment method only, and usually appear within 5 to 10 business days depending on your bank. We cannot refund to a different card or account.
8Chargebacks
Please write to us before disputing a charge with your bank: it is faster, and most issues are settled within a day. If a chargeback is filed on a valid charge without contacting us, we may suspend the account while it is open, respond to the dispute with our records, and pursue the amount owed.
9Prices and taxes
Prices are those shown on the pricing page at the time of purchase. Sales tax or VAT is added at checkout where we must collect it and is refunded together with the charge it belongs to. If a plan's price changes, the new price applies from your next renewal and we tell you in advance.
10Changes to this policy
We may update this policy; changes apply to payments made after the date at the top. Material changes are announced on the site and by email. Questions: support@snippt.ai, answered within 24 to 48 hours.